After-sales issues
In order to ensure that the plants can be delivered fresh and safely to the hands of flower lovers, we need a certain amount of time to prepare and plant, which is generally completed and shipped within 1-3 days. Products with special marks such as pre-sale are excluded. We will suspend shipments in low-temperature areas in winter. If you need to ship, we will not cover damage.
If the plants you receive appear:
① The plants may have a few yellow leaves due to long-distance bumps
② A small part of the plants has broken branches ③ The pot soil is sandy and moss is loose
④ The plants are dry and lack water. If the above problems occur, trim the branches and leaves of the plants, compact the pot soil, water and clean them, and take it easy. They will soon recover.
If the following situations occur when receiving the product, you can contact customer service to request a reissue:
① The plant you received is withered and dead
② The main trunk and branches of the plant are seriously damaged
③ The flower pot is broken
④ There are fewer items or they are missing
